Effective date: August 26, 2026
1. Before activation or delivery
If a paid order has not yet been activated, submitted, delivered or otherwise committed, a cancellation and refund may be available. Contact us promptly with the transaction reference.
2. Completed prepaid refills and digital value
Completed digital refills, top-ups or delivered digital value may be non-refundable once successfully applied or delivered because the value cannot ordinarily be retrieved. If the transaction fails and value is not delivered, we will investigate and provide the appropriate correction or refund.
3. Activated service periods
For month-to-month telecom service, cancellation generally stops future renewal. Whether a current service period is refundable depends on the final service terms and applicable law.
4. Equipment
If equipment is sold or leased, publish a separate equipment return period, condition requirements, restocking terms (if lawful), shipping responsibility and any non-returnable items. This template does not invent those details.
5. Duplicate or incorrect payment
Contact billing promptly if you believe you paid twice or the wrong amount was submitted. We will review transaction records and correct verified errors.
6. Processing time
Approved refunds are sent to the original payment method when feasible. Bank or card posting times are controlled by the applicable financial institution and can vary.
7. Request a refund
Email billing@connectivatelecom.com or use the Contact page and include your name, contact information, transaction reference, amount and reason. Do not email complete card numbers or security codes.